Certified Himalayan rudraksha · ships across India

Returns & Refund Policy

Last updated: 14 Jun 2026

Effective date: 14 June 2026

This Returns & Refund Policy explains when you can cancel an order, return or replace a product, and how refunds are processed at Rudraksha Kavach (rudrakshakavach.com). The store is owned and operated by SnazzyWorks, a sole proprietorship registered in India ("we", "us", "our").

We sell physical spiritual products only — authentic Rudraksha beads, rudraksha, tulsi and karungali malas, spiritual jewellery, natural-stone bracelets and gemstones. Many of these are natural, carefully selected and lab-certified items, so please read this policy carefully before placing an order. This policy is published in line with the Consumer Protection (E-Commerce) Rules, 2020.

Prices, GST and Tax Invoice

Product prices shown on the website are inclusive of applicable GST. Rudraksha beads are GST-exempt, while other items such as jewellery and gemstones attract GST as applicable. A tax invoice is issued for every order. Any refund is calculated on the amount actually paid for the eligible item, after the deductions described in this policy.

Order Cancellations

You can cancel an order within 6 hours of placing it, provided energization or preparation has not yet begun and it has not yet been dispatched. To cancel, email us with your Order ID (see "How to Contact Us" below) within this window, and we will refund the full amount to your original payment method.

Once energization or preparation of a custom item has begun, or the order has been dispatched, it can no longer be cancelled. After that point, you may instead use the return process below if the item is eligible.

7-Day Return & Replacement Window

You may request a return or replacement within 7 days of delivery. To be eligible, the product must meet all of the following conditions:

  • It is in its original, unused and unworn condition.
  • All original packaging, the tax invoice and any lab certificates are returned with the item, intact.
  • Any tamper-proof seal is unbroken. If a gemstone or Rudraksha was shipped in a sealed lab pack, breaking the seal makes the item ineligible for return.

If your item is eligible and you would prefer an exchange, we will arrange a replacement of the same or an agreed alternative product, subject to availability.

Damaged or Wrong Items — Mandatory Unboxing Video

We pack every order carefully. In the rare event that a product arrives damaged, broken, or is not the item you ordered, you must support your claim with an unboxing video:

  • The video must be a single, unedited, continuous shot, starting from the sealed courier package showing the shipping label and continuing without cuts until the defect or incorrect item is clearly visible.
  • You must send this video to us within 24 hours of delivery (see "How to Contact Us").

Without a valid unboxing video that meets these conditions, we are unable to verify the claim, and we reserve the right to decline requests for damaged, missing, or wrong-item claims.

Non-Returnable Items

For reasons of hygiene, authenticity, and the nature of the products, the following are not eligible for return, replacement, or refund:

  • Energized (Abhimantrit / Prana Pratishta) products — items prepared or sanctified specifically for a customer cannot be returned once that service has been carried out.
  • Personalized or custom-made items — for example, custom gold/silver capping or custom-strung malas made to your specification.
  • Natural variations are not defects. Rudraksha beads and gemstones are natural products. Minor differences in colour, texture, shape, size, and the depth of Mukhi (face) lines are normal characteristics of natural items and do not qualify as defects.

Refund Deductions and Non-Refundable Charges

Where a return is approved, the following deductions may apply:

  • Restocking fee: A restocking fee of approximately 10% applies to loose gemstones and other non-energized items, to cover inspection and re-certification costs.
  • Non-refundable charges: Original shipping charges, any customs or import duties, and payment-gateway fees are not refundable, as these are third-party costs already incurred.
  • Return shipping: The cost of returning the item to us is the customer's responsibility. We strongly recommend using a tracked and insured courier service, as we cannot process a refund for items lost in return transit.

How to Return an Item

  1. Raise a request. Email us with your Order ID and the reason for return within the applicable window (7 days for returns; 24 hours with an unboxing video for damaged or wrong items). See "How to Contact Us" below.
  2. Approval. Our team will review your request. Once approved, we will share the return shipping address and instructions.
  3. Inspection. When we receive the item, our quality team inspects the product, its certificate, and its packaging against the eligibility conditions above.
  4. Refund. If the return passes inspection, your refund is approved and processed.

Refunds — Method and Timeline

Approved refunds are processed within 7–10 business days. Refunds are issued to your original payment method through Razorpay — to the UPI ID, card, bank account or wallet used at checkout — or, if you prefer, as store credit for faster resolution.

Once we initiate a refund, the time it takes to reflect in your account depends on your bank or payment provider.

Cash on Delivery (COD). COD is available, subject to a maximum order quantity/value limit and a COD convenience fee, both of which are displayed at checkout. For a COD order, the convenience fee is non-refundable once the order has been dispatched. If a COD order is refused at the door or remains undelivered and is returned to us, we reserve the right to deduct the to-and-fro courier charges from any refund or to require these charges before fulfilling a future order. Where a return or refund is due to our error — a damaged, defective, or wrong item evidenced by the unboxing video — the COD convenience fee and any to-and-fro courier charges are borne by us and are not deducted from your refund. Where a COD order is eligible for a refund, it is processed to your bank account or as store credit, since no online payment was made at checkout.

Decisions and Final Assessment

We reserve the right to decline a return or refund where the item does not meet the conditions set out in this policy. Decisions made by our quality team regarding the condition of a returned item are final. This does not affect your statutory rights under the Consumer Protection Act, 2019, or your right to escalate the matter to our Grievance Officer or the appropriate consumer forum.

How to Raise a Grievance

If you have a complaint about an order, a refund, or this policy, you can reach our Grievance Officer, appointed under the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023:

  • Grievance Officer: Rohan
  • Email: support@rudrakshakavach.com
  • GSTIN: 27HXGPD1259E1ZL
  • Registered office: SnazzyWorks, Survey No. 242/1&2/38, Ground Floor, Dsk No. 2E, D. P. Road, Baner, Pune – 411045, Maharashtra, India.

We will acknowledge your complaint within 48 hours and aim to resolve it within one month of receipt.

How to Contact Us

For returns, refunds, cancellations, or any questions about this policy:

Please quote your Order ID in all communication so we can help you faster.

Governing Law

This policy is governed by the laws of India. Any disputes arising in connection with it are subject to the exclusive jurisdiction of the courts at Pune, Maharashtra.